Frequently Asked Questions
Everything you need to know about your gear and our services.
What are your standard shipping times for bikes and accessories?
Orders for accessories are typically processed within 1-2 business days and arrive in 3-5 days. For complete bicycles, please allow 5-7 business days as our experts perform a safety check and professional pre-assembly before shipping.
Do your bikes come fully assembled?
Bikes shipped directly to your home are 85-95% assembled. You will typically need to install the handlebars, front wheel, and pedals. We include a basic tool kit and instructions, but we recommend a professional safety check at a local shop.
What is your return policy for bicycles and gear?
We offer a 30-day return policy for most items in new, unused condition with original packaging. Please note that a restocking fee may apply to bicycles that have been assembled or ridden outdoors.
How do I know which bike size is right for me?
Each product page features a detailed size guide based on height and inseam measurements. If you are between sizes or unsure, our My Ride Experts are available via live chat to help you find the perfect fit.
Do you offer financing options for high-end models?
Yes, we partner with specialized providers to offer flexible monthly payment plans. You can select the financing option at checkout to see if you qualify for 0% APR or low-interest installments.
What kind of warranty comes with my purchase?
All new bicycles come with a manufacturer’s frame warranty and a 1-year warranty on components. Accessories and apparel are covered against manufacturing defects for 90 days from the date of purchase.